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We’ve received a lot of questions over the past few months, especially with all the big changes we’ve made at Pillow, including the transition to Pillow Residential and our partnership with Airbnb. We’ve compiled a list of answers to your most pressing questions so that you can put aside your concerns and uncertainty and start hosting confidently with Pillow!


Why should I host short-term rentals?

There are lots of different reasons why people host short-term rentals. The two main reasons we’ve identified are to make money from their extra spaces and also to meet new people from around the world.  

Making moneyShort-term rentals are a convenient way for residents to make money from their unused spaces. With the extra income, hosts can pay for living expenses, invest in their passions, or save for a rainy day.

Meeting peopleHosting can be a unique opportunity to meet and connect with people from all over the world. Residents can learn about different cultures, form new friendships, and share memorable experiences with many different people by sharing their apartments on Airbnb.  


Are short-term rentals legal?

The legality of short-term rentals really depends on your city’s local regulations and the property type of your home. It’s important to keep in mind that local governments can vary greatly in how they enforce regulations.

Local Regulations Leases, condo board or co-op rules, HOA rules, or rules established by tenant organizations may restrict people from hosting short-term rentals. Even in cities where short-term rentals are legalized, specific limitations can still apply. Check out our article where we talk about the trends in new city regulations to get a better sense of Airbnb laws in some major cities in the US.

Property type In most cases, multifamily buildings do not permit subleasing and short-term rentals, unless those activities are compliant, or explicitly approved of in their lease agreement. Without measures for compliance, hosting short-term rentals in apartment complexes is illegal.


What are illegal short-term rentals?

Short-term rentals are illegal when they are not in compliance with local city regulations or the specific terms your landlord has set for your building. They must comply with these rules on both a city-level and a building-level. Pillow ensures that you have your building management’s full support and approval in hosting short-term rentals and can also help you navigate through the local regulations of your city.


What’s the difference between Airbnb and Pillow?

Airbnb and Pillow are two very different companies that work closely with each other. Airbnb is an online marketplace where people can list their homes and/or rent short-term rent lodging. On the other hand, Pillow facilitates compliant short-term Airbnb rentals in apartment buildings as well as providing management services and vendor sourcing to help making hosting easy.


Do I have to pay to use Pillow?

After you complete a reservation, you will be paid directly by Airbnb. You, the host, will keep the majority of these earnings – the remaining is paid to Pillow from Airbnb. We charge a small fee set by the landlord as a percentage of the revenue from completed reservations in exchange for allowing you to host short-term rentals.


What tools are on the Pillow dashboard?

After enrolling your unit in your building’s Pillow program, you can use your online Pillow dashboard to access the following tools:

Listing Assistant Automatically create a professional listing for the unit on Airbnb

Guest Guide Provide guests with information on how to access your unit and all pertinent information (WiFi, Apartment Information, etc.) when the Host isn’t there.

Turnover Services Choose certified cleaners from Pillow’s vendor network to prepare and clean the unit for reservations

Revenue Tracker See how much you have earned from your Completed Reservations.


Why should residents use Pillow?

Residents enroll their unit in their building’s Pillow program to:

  • Host compliant short-term Airbnb rentals.
  • Manage reservations easily, seamlessly, and remotely.
  • Coordinate cleaning and laundry services to turnover their unit for reservations.
  • Share revenue with their building and Pillow.  


Why should property managers & building owners use Pillow?

Property managers and building owners can work with Pillow to:

  • Oversee Airbnb rental activity in their building.
  • Account for Airbnb guests to maintain a safe environment for residents.
  • Decrease vacancy rates by increasing potential resident interest.
  • Increase the net operating income of their building.


Can I still use Airbnb in my building without Pillow?

No. Pillow works with property managers to amend residents’ leases, which allows them to legally host on Airbnb. Renting the unit out on Airbnb without going through Pillow violates the building’s lease agreement.


How do I know if Pillow is offered in my building?

At the moment, we only offer the Pillow program in a select number of buildings across the US. You can find your specific Pillow community here. Can’t seem to find your building? Not to worry! Fill out this short form to refer your building to the Pillow program so you can start making extra income. We are quickly expanding and are looking to partner with many more buildings very, very soon, so be on the lookout!

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