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After initially testing Pillow on one of its communities, BH Management Services has expanded its partnership with Pillow to nine additional properties. The company has joined the ongoing network of Airbnb friendly buildings that use Pillow’s services to allow their residents to list their units as short-term rentals.

In 1993, Harry Bookey established BH Management Services. What had started as a roster of just five apartment communities, has evolved into one of the largest property management companies in the country. Today, Bookey continues to lead the firm and its 2,100-plus employees. Over the past 15 years, BH Management has expanded its services to more than 270 communities in more than 21 states.

Generally, their focus is for renters to become long-term residents, directly impacting profitability. They are vigilant about the interests of partners and clients, carefully balancing dollars invested against anticipated return. By adhering to these guidelines, BH Management has enjoyed continuous growth and outstanding performance..

So what sets BH Management Apart?

What makes BH Management different from other management companies is the services and amenities it offers. A few things you can expect from BH communities are innovative programs like Smart Home technology packages that allow residents to control their thermostat, locks and security systems with their phones, professional onsite management, 24-hour emergency maintenance, state-of-the-art amenities and pet-friendly communities. Managers are thoroughly trained in customer service techniques and understand that satisfied customers are the cornerstone of the company’s success. BH Management’s daily commitment is to deliver unsurpassed service. By offering Pillow, BH is adding another distinct amenity that will satisfy is residents.

BH is excited to be partnering with Pillow to allow our residents to utilize short-term rentals in their properties. BH also hopes to provide additional value to our property owners, knowing they have control and transparency over short-term rental usage in the property,” says Brandy Daniel, Vice President of Business Intelligence Systems at BH Management.

The Partnership

By partnering with Pillow, BH Management is looking for more transparency and security around short-term rentals in its properties.  BH likes to be able to offers a strategy to clients who are interested in allowing short-term rentals potentially providing competitive advantage  attracting and retaining residents.

BH’s nationwide footprint and elite services and amenities make these communities an ideal choice for short-term renters to use as Airbnbs. As of 2018, 43.2 million people in the U.S. use Airbnb when they travel. About half of these Airbnb rentals take place in multifamily apartment building units. By 2021, this number is expected to increase to 60.8 million users, making the Pillow model increasingly appealing to any property management company seeking another amenity to add to their list. The 10 apartment communities that BH Management has partnered with Pillow are – Promenade of Edgewater in Dunedin, Florida, The Grove in Austin, Texas, Captain’s Landing and Stewart’s Landing in Galveston, Texas, Atera Apartments in Dallas, Texas, Connection at Buffalo Pointe in Houston, Texas, TAVA Waters in Denver, Colorado, Mission Club and Sabal Palm in Orlando, Florida,.

“Pillow is thrilled to partner with BH Management not only to further our expansion around the country, but also to be working with such an elite property management company,” says Alex Chang, Pillow’s COO. “The Pillow model will be able to offer BH’s residents something that their competitors in the area cannot. This is a great opportunity to benefit the property management company as well as its residents. Whenever we expand our network of properties it is something to look forward to.”

Pillow’s Property Management Features

By using Pillow, residents and property managers at Airbnb friendly buildings are at ease and are able to relax! Pillow is solving short-term rentals for multifamily properties, allowing building owners and property managers to have control and transparency over short-term rentals while enabling their residents to rent their units short-term on Airbnb. It is incredibly beneficial to all parties who participate. When someone books a short-term rental reservation with a resident, building owners are earning 10 percent of each booked reservation allowing them to invest back into their communities or help cover management expenses. Additionally, building owners receive daily and weekly short-term rental activity reports with key reservation information including dates, guests’ names and contact information. Other features include lease addendum help, payment, monitoring and online compliance. Increasingly, potential residents view this as a desirable amenity. Building owners can attract renters with the amenity which requires no capital investment and little time and effort. This is especially important, as a growing number of potential residents are looking at amenities before signing a lease.

BH Management and Pillow both see this partnership as a great opportunity for themselves and the residents that are served. The goal is to provide additional value to their property owners knowing they have control and transparency over short term rental usage in the property and increasing the property NOI through the Pillow Revenue Share.

For more information about BH management Services, visit If you own a multifamily community or management company and are interested in short-term rentals, email or visit


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